Privacy Policy

Grays Vending
Metro Detroit, Michigan
[email protected]

Effective Date: September 30, 2026

1. Introduction
Grays Vending ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website or submitting an inquiry through our forms.

2. Information We Collect
We collect the following information when you submit a form or inquiry on our website:

Full name

Email address

Phone number

Business information (location, budget, machine interest, timeline)

Any additional details you voluntarily provide

3. How We Use Your Information
We use the information we collect to:

Respond to your inquiry about vending machine products and services

Contact you via phone, email, or SMS regarding your request

Send follow-up communications related to your inquiry

Improve our services and customer experience

4. SMS and Email Communications
By submitting your information through our website forms, you consent to receive SMS text messages and emails from Grays Vending related to your inquiry. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance, or contact us at [email protected].

5. Non-Sharing of Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Third-Party Services
We use the following third-party platforms to manage and process your information:

GoHighLevel (HighLevel): We use HighLevel as our CRM and marketing platform. Your submitted information is stored and managed within HighLevel. HighLevel's privacy policy can be found at gohighlevel.com.

Google Analytics: We may use Google Analytics to track website traffic and user behavior. Google Analytics collects anonymized data about how visitors use our website. Google's privacy policy can be found at policies.google.com/privacy.

We do not sell your personal information to any third party.

7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

8. Your Rights
You have the right to:

Request access to the personal information we hold about you

Request correction or deletion of your personal information

Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Grays Vending
Metro Detroit, Michigan
[email protected]